All orders ship from our Melbourne, Australia headquarters. We aim to dispatch all orders within 2 business days of being placed.
AUSTRALIA
- Delivery within 3-5 business days. Includes tracking.
- Delivery within 1-3 business days. Includes tracking.
PLEASE NOTE: If you need to urgently update any details for a current order, please contact us ASAP via our contact form. We will try our best to help if the order has not been shipped. However, we cannot guarantee changes can be made in time prior to shipping. We are not responsible for any orders placed with incorrect products or shipping details.
INTERNATIONAL
EXPEDITED - $10 USD
- FREE ON ORDERS OVER $75 USD
- Available for US orders only.
- Delivery within 4-8 business days. Includes tracking.
STANDARD - FREE
- Underwear Club orders and orders under $50 USD.
- Delivery within 2-4 weeks to most customers. Please refer to the country list below for your shipping timeframe.
STANDARD SHIPPING TIMEFRAMES
- UK: 2-4 weeks
- NZ: 2-3 weeks
- Europe: 2-4 weeks
- Canada: 3-6 weeks
- Most of Asia: 3-4 weeks
- India, Malaysia, Indonesia & Thailand: 6-8 weeks.
- South Africa & South America: 8-12 weeks
- UAE & Israel: 4-8 weeks - Addresses MUST include a PO Box to ship.
Kindly note, the shipping timeframes advised are not guaranteed and can be affected by factors beyond our control such as customs clearance, postal backlog, and weather.
CUSTOMS & IMPORT FEES
Additional taxes, duty charges, or fees owing on international orders received (outside Australia) are the sole responsibility of the customer.
Customers are encouraged to check with your local authority or post office to anticipate any additional charges that may apply. Customers from the United Kingdom, Canada, and South Africa (Sales Tax/VAT) please take this into consideration when to ordering.
Furthermore, it is illegal for us to declare products to be valued less than their selling price. We cannot accept requests for the values to be altered on Customs Declarations.
